RETURN POLICY

Thank you for choosing KitchenHavenGoods LLC! We are committed to providing quality kitchen products and want you to be satisfied with your purchase. If you are not satisfied with your purchase, we offer the following refund and return policy.

1. Return Policy
Return Period: You may request a return within 30 days of receiving your item. If you do not contact us within 30 days to request a return, the item will be deemed accepted.
Return Conditions: The item must be unused, in good condition, and retain its original packaging and tags.
2. Refund Policy
Refund Processing: Once we receive your return and verify its condition, a refund will be processed within 5-7 business days. Refunds will be issued to the original form of payment.
Shipping and Handling: Return shipping is at your expense, unless the return is due to our error (e.g., incorrect or damaged item). In this case, we will cover the return shipping costs.
3. How to Request a Return
Please follow the steps below to request a return:
Contact Customer Service: Contact us by email or phone to obtain a Return Merchandise Authorization (RMA) number. Email: reubenshuaibu@kitchenhavengoods.com
Phone: (619) 848-9475
Preparing the Package: Place the return item(s) along with your original receipt in the package, ensuring that appropriate packaging is used to protect the item.
Returning the Item(s): Return the item(s) to the designated address using the courier service of your choice, ensuring that the return authorization number is included on the package.
4. Exchanges
We currently do not offer exchanges. To exchange an item, please request a return and place a new order following the steps above.
5. Restricted Items
The following items are not eligible for returns:
Used kitchenware (e.g., cutlery, chopsticks, spoons, etc.)
Discounted or special items
We thank you for choosing KitchenHavenGoods LLC and look forward to welcoming you back!